By James Atkinson
A Victorian liquor licensing consultant has developed a new tool to assist hospitality and liquor businesses to comprehensively document incidents for venue records.
The Licensed Venue Incident Report (LVIR) books are suitable for reporting a wide range of incidents that may occur at a venue: altercations, theft, first aid, maintenance required, drugs, food and beverage complaints, lost property and more.
The creator, management and liquor licensing consultant, Cetin Must, said the LVIR product is affordable and effective for venues to implement, with the pack of books estimated to last each venue about a year to 18 months if used frequently.
He said it provides a basis for informed and proactive decision-making, as well as the prevention of similar incidents in the future.
Once the LVIR books are ordered by the venue, a consultant will attend the venue to deliver a short training session to staff on their suggested use.
"We mock up scenarios of incidents that may occur relating to the licensed premises industry," he told TheShout.
"We gather staff to fill in sample report-sheets, conduct pre and post discussion sessions amongst attendees, with the intention of them becoming confident and possess the skills and knowledge to appropriately use the LVIR at their workplace."
Former Commissioner of Tasmania Police/Victoria Police Deputy Commissioner Bill Horman said he believes incident reporting is a forthcoming standard for all licensed venues in Victoria.
"The Licensed Venue Incident Report booklets were developed in consultation with venue managers, security and with contribution from a police perspective," he said.
For further information contact Cetin Must on cetinm@tpg.com.au.