Image: Picture shows AGE 2018 seminar.

Organisers for the Australasian Gaming Expo (AGE) 2019 have revealed details of their seminar program taking place during the event.

Due to take place at Sydney’s ICC between 13-15 August 2019, the program includes seminars on ‘Hyper Distraction’, ‘Customer Experience’ and ‘Sacred Cows’.

A spokesperson for the AGE said:

“Hear how you can do business bigger, better, smarter and look ahead. While the 2019 Australasian Gaming Expo showcases the latest technologies, the educational seminars provide insights to help hotels and clubs do business better.”

24 speakers are scheduled to be involved across 17 sessions. Names from within the hospitality industry will discuss a range of topics relating to all levels of the sector to generate conversation on the impact of new technologies, gaming, regulation, customer service, food, and beverage.

“On the back of strong seminar and educational sessions in 2018, this year will see further emphasis on education and professional development,” said an AGE spokesperson. “The program will host representatives from government, regulation, technology, gaming, communications, research and more, to offer an informative and holistic view of the industry.”

Some of the subjects revealed include:

  • How the culture of your organisation and employee incentives can be appropriately leveraged to provide an engaging and highly satisfying customer experience for valued
  • A seminar that reviews the effectiveness of hospitality marketing “sacred cows”, including badge draws and cheap schooners.
  • How the growth of the $1.7trillion illegal black market betting industry impacts hospitality operations.

AGE organisers have confirmed the seminar program takes place alongside the expo itself and seminars are complimentary for those attending the Australasian Gaming Expo.

The full list of seminar topics is available here.

The seminar program is sponsored by the Gaming Technologies Association (GTA) and Asia Gaming Brief (AGB).

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