As an in industry that is all about entertaining and engaging with people, it can be easy to focus solely on the customer experience and pay less attention to the hundreds of thousands of people that keep this industry moving forward – everyone from management to the casual glassy that works a few hours a week.

One upshot of this crisis is that is has pulled the personnel of the industry back into sharp focus. Their wellbeing and financial security have been issues that pub groups have wrestled with, and their creativity and innovation have been encouraged in these toughest of times.

Read the issue below.

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