Merivale has launched contactless ordering and payment via the me&u app on the ground floor of the Coogee Pavilion.

Diners at Coogee Pavilion’s ground floor  public bar will now have the option to tap onto “billy the beacon” (located on each table) to order and pay directly from their mobile phone – meaning they will no longer have to touch menus, stand in a queue at the bar, or wait to pay the bill if they don’t want to or feel uncomfortable in doing so.

“This is one of the proudest moments in our short history. Literally one year ago to the day, Justin [Hemmes] and the team road tested me&u for the very first time. Today’s launch at the iconic Coogee Pavilion marks a new era in hospitality. No queuing, no menu, no cash – it’s beautiful and it’s super seamless,” stated me&u founder Stevan Premutico.

The Coogee Pavilion is the first Merivale venue to launch contactless ordering and payment, with with other group venues including Vic on the Park and The Beresford expected to introduce it over the coming months.

With many pubs making the shift to contactless ordering options at the moment, CEO Justin Hemmes says the use of such technology will allow the Merivale team to focus on the customer experience side of a patron’s visit.

“me&u’s innovative technology is an exciting addition to Merivale’s operations. The magic of hospitality is all about connection; we want our staff to be able to focus on the human experience – building the rapport with guests and serving them in the best possible way, and for our guests to focus on socialising with their friends and family. me&u removes the friction around the transactional side of the dining experience, so both the staff and guests have time for what matters most. It truly is a game changer.”

Having launched in mid-2019, Hemmes is an investor in me&u, along with other hospitality heavyweights like Neil Perry and John Szangolies. The app is now used by groups and venues such as Solotel, Rockpool Dining Group, Colonial Leisure Group, The Fiddler and The Camfield.

Vanessa Cavasinni

Vanessa Cavasinni is the managing editor of Australian Hotelier and Club Management, trade publications for the pub and club sectors respectively. Vanessa has been at the helm of Australian Hotelier since...

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