The NSW Independent Liquor and Gaming Authority (ILGA) has banned the former licensee of a Newcastle hotel from holding a liquor licence for two years after an intoxicated patron was served the equivalent of more than 35 standard drinks and was carried out of the venue unconscious.

Tracey Keegan was the licensee of the Gladstone Hotel in Stockon when the patron was served 22 beers and one shot over a six-and-a-half-hour period on 6 March 2021.

The ILGA banned Keegan from holding the positions of liquor licensee and approved manager, and from being a close associate of a licensee, for two years, although the hotel’s liquor licence had been transferred to a new licensee since the incident.

The decision followed a Liquor & Gaming NSW disciplinary complaint alleging that not only did bar staff continue to serve the man alcohol when he was clearly intoxicated, but failed to call for medical help, even after he fell several times in the bar.

Liquor & Gaming NSW Executive Director Regulatory Operations, Jane Lin, said this behaviour by bar staff at the hotel posed a serious risk of harm to the patron.

“It was caused by the licensee’s failure to ensure that the responsible service of alcohol was practised at the hotel and that appropriate practices, procedures, training and supervision were in place to prevent intoxication,” Lin said.

“Apart from breaking the law, the actions of hotel staff put the patron at risk of significant harm.

“As this case shows, venues that fail to abide by responsible service of alcohol requirements can expect to be caught and face significant consequences.”

In a separate decision, ILGA also imposed CCTV and Plan of Management conditions on the hotel’s liquor licence at the request of Liquor & Gaming NSW following ongoing complaints and investigations relating to noise, intoxication and antisocial behaviour.

Andy Young

Andy joined Intermedia as Editor of The Shout in 2015, writing news on a daily basis and also writing features for National Liquor News. Now Managing Editor of both The Shout and Bars and Clubs.

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