In a taster of what to expect at the Pub Leaders Summit, we asked a few of the Pub Leaders Summit panellists for their insight into a variety of pub operations issues.
How do you ensure that all of your venues are run to the same standards?
“At Zagame’s we do this successfully by recruiting to suit our culture and ensuring policies and procedures are understood and embraced in all aspects of our business. We execute via clear communication and by conducting internal and external training at all levels. Regular venue audits and mystery shops within our venues are completed and the content is reviewed openly without bias. We believe setting the right standards is a collaborative effort from our venue leadership teams.
“A perfect example of this is when a venue launches new food menu items, the senior team including myself and the Directors are part of the process to ensure the dish execution is of the highest standard. Staff are then educated via a group tasting session as knowledge is the key in any business and understanding the process of dish execution from delivery of ingredients to final plate up is critical in building confidence, consistency and excellence in service.” Jackie Booth, Zagame Corporation
What is one important thing to remember when setting up a succession plan for a family-run pub?
“One thing that’s very important when setting up a succession plan for a family-run pub is being very clear on what are the needs and objectives of all family members affected. At all costs you need to prevent disagreements or future unrest while protecting the family and asset. All family members need to be regularly consulted and the plan must always be revisited and under review until the next succession takes place.
“Being second generation, our family involved in the group is quite small, but we must all agree with the goals and direction of the company and what it will look like in the next 5-10 years. Succession plans do change and there could be many financial and emotional road blocks to cover along the way, so open communication is the key.” Craig Power, The Pub Group Tamworth
You can hear many more insights from experienced and respected pub operators at the Pub Leaders Summit on Monday 19 March at Royal Randwick Racecourse in Sydney. To view the program and to purchase tickets, visit the Pub Leaders Summit website.