By James Atkinson
It’s crucial for security personnel to take on a proactive role in crowd management, under which guards address potential issues before an incident develops, says Gold Crest Security CEO Mark Walker.
Walker told TheShout that Gold Crest Security, which has provided personnel security management to more than 250 licensed venues over the past 31 years, will only work with venues that are prepared to take a proactive approach to their security, as opposed to responding to an incident that has already occurred.
“The significant benefits of these actions to venues include reduced recorded incidents of violence occurring at your venue, less imposed restrictions and the fact that a safer venue attracts more patrons,” he said.
“Proactive security measures should be utilised for the venue which include working with management, staff and responsible service of alcohol (RSA) marshals to identify any potential issues or threats with patrons.”
Walker said Gold Crest – the sponsor of the Publican of the Year award at Wednesday’s ALIAs – was proud of its 30 year history of providing Sydney’s licensed venues with the best door security personnel, and he thanked the hotel industry for their support.
“We have serviced more than 250 venues; we boast a flawless 30-year record with regard to licensing, RSA and underage; and we have never sustained a single assault conviction on any staff during this time,” he said.