The Western Australian Government has launched the ServiceWA app, which will help the state with its Safe Transition and which has been welcomed by the Australian Hotels Association (AHA WA).

The app allows people to show proof of vaccination, check in at businesses and venues with SafeWA and access their G2G Pass for interstate travel. The ServiceWA app requires the user to set up or use a Digital Identity to create an account to prove who they are online – meaning the app is safe, secure and not accessible by anyone else.

Setting up the ServiceWA app and Digital Identity takes some time, and the Government said people should allow at least 30 minutes to complete this new process at home, where they have easy access to forms of identification like a passport, driver’s license or Medicare card.

Premier Mark McGowan said: “The ServiceWA app will be an incredibly important and useful tool for Western Australians as we head into WA’s Safe Transition.

“Having the ServiceWA app means you won’t be opening multiple apps or carrying other forms of identification to enter certain venues and events – it’s all in one place.

“I encourage all Western Australians to download ServiceWA and familiarise themselves with its features.”

AHA WA CEO Bradley Woods welcomed the launch of the app saying it will help WA’s hospitality venues and patrons satisfy proof of COVID-19 vaccination requirements.

“As WA prepares to reopen in February and Omicron inevitably enters the community, we need systems in place that makes compliance with the public place vaccine mandate as easy possible,” Woods said.

“SafeWA has served WA’s hospitality industry well, but as we enter the next phase of dealing with COVID-19, any mobile app must do more than simply checking patrons into venues.

“The ServiceWA app will help WA’s hospitality staff to check a patron’s vaccination status quickly, allowing patrons to spend more time enjoying themselves rather than grappling with paperwork or several different apps.

“Once set up and installed, I am confident Western Australians will quickly adjust to the ServiceWA app and benefit from a one-stop shop for all COVID-19 requirements.

“Importantly, people need to ensure that they set up the app well before venturing out to public venues where proof of vaccination is required.

“WA’s hospitality industry is desperately looking forward to the day when COVID-19 restrictions are just a memory, but in the meantime, we back measures which make life easier for staff to comply with Government requirements.”

People will be able to continue to use the SafeWA app to check in at venues, however eventually this app will become out-of-date, so it is recommended Western Australians download ServiceWA and begin using this app to check in on SafeWA.

For more information about the ServiceWA app, visit or phone 13 33 WA (13 33 92).

ServiceWA can be downloaded from the following links:



Andy Young

Andy joined Intermedia as Editor of The Shout in 2015, writing news on a daily basis and also writing features for National Liquor News. Now Managing Editor of both The Shout and Bars and Clubs.

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